ALSC FAQ page
Global Document Solutions is open Monday through Friday and serves customers from 9:00 a.m. to 5:00 p.m. EST. For phone support, call 1-800-336-1132 to speak to one of our friendly experts. If you need to reach us outside opening hours, it is best to send us an e-mail. Below are the holidays for 2024 that
Once your documents have been fully processed, you will receive an email update using our Order Status Tracker. The email will contain an estimated delivery date along with the courier details and tracking information. Using the tracking number with the courier/mail service that you had selected earlier in the process will give you the most
Yes, Global Document Solutions is proud to be the first service provider in Canada to allow clients to track their documents every step of the way. Once your documents arrive at our Ottawa Headquarters you will be given a unique order number which you can use along with your email address to view the status
Our services can be paid securely online using MasterCard & Visa Credit Card, ApplePay, Discovery, PayPal, or Interac e-Transfer once your document has been received by us or include a Corporate Cheque or Money Order when sending to us. For payment of the embassy fees most accept payment by money order/bank draft please speak to
No this is not possible due to the various rules that Global Affairs Canada, provincial departments and the Embassy have, you must first speak with an Global Document Solutions agent at 1-800-336-1132 (Monday-Friday 9 am-5 pm ET) before attending any of our Global Document Solutions service centers. This will ensure that your document is ready
Yes, all you would need to do to arrange for someone else to drop your documents off at one of our Global Document Solutions Service Centers is to speak to one of our helpful agents and set up an appointment under the name of the person who will be dropping off your documents. To better
To initiate the process for your documents, we will provide you with a comprehensive Order Form that must be completed and included when submitting your documents to us. Additionally, certain embassies may have their own application forms that you will need to fill out. However, there's no need to be concerned as we will provide
You can reach us by email or call us at 1-800-336-1132 toll free from North America or at 011-613-226-1001 from outside North America from Monday to Friday between 9am and 5pm ET.
There are multiple reasons that Global Affairs Canada may decline to authenticate documents. In most cases, it may be due to the document missing an original signature or stamp, or the signature cannot be verified. Global Affairs Canada will not Authenticate documents issued by religious institutions such as baptismal certificates or religious marriage certificates. Global
No, an Authentication from Global Affairs Canada does not expire. Although the Authentication remains valid the contents of your document may expire and/or the Embassy of the country where you wish to use the document may require that the document has been issued within a certain timeframe in order to process.
Global Document Solutions has Service Centers across Canada in most major cities, where you can drop off documents in person on appointment and pick them up upon completion. All documents received at our Service Centers will be forwarded to our Ottawa Headquarters, as Global Affairs Canada only has an authentication office in Ottawa. Contact us
Global Document Solutions assists clients daily from around the world to authenticate their documents at Global Affairs Canada. If you are outside of Canada, it can be difficult to navigate the Authentication process for your documents. Contact Global Document Solutions to help you get your documents authenticated while being outside of Canada.
Depending on what document you have to process, Global Affairs Canada will have different requirements as to whether the document must be an original or a certified true copy made by a Canadian Notary Public. Vital Statistics documents must be original documents that have been issued by the provincial or territorial Vital Statistics office. Either
A Commissioner for Oaths in Canada is generally not authorized to certify a true copy of a document, where their authority is governed by the province or territory of appointment. A Commissioner for Oaths is generally only authorized to witness signatures for certain documents such as a Statutory Declaration or an Affidavit. When you require
Yes, in most cases the requesting party in the country you will be using the document will provide you with it in the native language. This happens because documents containing a foreign language are usually governed by the laws of the country in which they will be used. Before explaining, it is important to know
Yes, there is no Global Affairs Canada Authentication Services Section office in Vancouver, Victoria, Calgary, Edmonton, Regina, Winnipeg, Toronto, Montreal, Quebec City, Fredericton, Charlottetown, Halifax, or St. John’s. Canadian documents can only be federally authenticated at Global Affairs Canada Authentication Services Section located in Ottawa close to our office. As the first provider of authentication
Once you have sent your documents to Global Document Solutions and your package is received in our Ottawa Headquarters, you will receive an email with your unique Global Document Solutions Order Number and details of your file with our Online Order Status Tracker, which you can use to check the most current status of your
Click here for recommendations on shipping to us on our shipping made easy page.
Yes. Some clients find it convenient to use our address for the forwarding of their requested document as it saves them valuable time with the apostille or authentication and legalization process. We only ask that before your document is received at our office you complete our Order Form with your particular request details and forward
Once your documents are complete, we will return or forward them by Canada Post free of charge or based on your instructions. If you would like them returned or forwarded using a courier, you have several options. If you have a courier account, you can include a prepared waybill on your account. If you do
